Process Improvement
Expertise
e-Learning
End-to-End Instructional Design
Micro Learning
Translation
Project Management
Video Editing
Articulate Storyline
Vendor Management
Stakeholder Management
Cross Functional Alignment
Consultansy
Change Management
Because Design Matters
About Me
I’m an Instructional Design leader who helps organizations work smarter by turning complex business needs into training that actually improves performance. Across enterprise teams, national franchise systems, and fast‑growing companies. I’ve built learning experiences that boost efficiency, strengthen operations, and make change easier to navigate. I streamline processes, modernize outdated training, and design accessible, bilingual content that supports every learner. I also manage LMS platforms, partner closely with stakeholders, and mentor designers to elevate overall capability. At the end of the day, my work helps organizations scale, adapt, and deliver a better experience for both employees and customers.
01.
LMS Strategy, Implementation & Management
I bring deep LMS expertise, from platform rollouts to vendor management to hands‑on troubleshooting. I ensure learning systems run reliably, support organizational growth, and provide meaningful data leaders can use to drive performance.
02.
Process Optimization & Operational Efficiency
I’m passionate about optimizing processes and improving operational efficiency. I streamline workflows, communication systems, and development practices to help teams work faster, collaborate more clearly, and scale training without sacrificing quality.
03.
Strategic Stakeholder Partnership & Consultancy
I’m a strategic partner who builds strong, trusted relationships across the organization. My consultancy approach keeps stakeholders aligned, reduces rework, and ensures every learning solution directly supports real‑world operational needs.
04.
End‑to‑End Instructional Design Leadership
I excel at leading end‑to‑end instructional design for fast‑moving, high‑impact initiatives. I consistently deliver projects on time, even in complex environments, ensuring training launches smoothly and supports business priorities without bottlenecks.
05.
Coaching, Mentorship & Capability Building
I invest heavily in mentoring and capability building. I coach designers and cross‑functional partners to strengthen their skills, elevate their work, and contribute to a culture of continuous learning across the organization.
Where Human Behavior Meets Digital Innovation
My work spans enterprise environments, national franchise systems, and rapidly scaling companies — and in each one, I’ve built learning experiences that improve performance, streamline operations, and elevate the learner experience.
E-Learning
Software Simulation- Device Swap
Mobile Sales Team
This short tutorial allows new hires to go through the steps of a device configuration without the pressure of an impatient customer or the need to enter in real customer information.
To train front line sales associates on how to position and configure a new device while also allowing customers to consider current promotions while being mindful of their personal needs and budget.Â
Business Need:
The Challenge:
The process was too complex to skip showing the learner an end-to-end demonstration, however it required the completion of steps like running a credit check and locating an existing customer account, that a simple sandbox could not replicate.Â
Articulate Storyline
Articulate Rise
Articulate Storyline
Articulate Rise
Synthesia
Synthesia
Instructor Led
Discussion Activity
Customer Service
This short activity demonstrates a way to add a little engagement and consistency to Instructor Led Training.Â
Business Needs:
Procedures and protocols can be a little dry, which leads to poor retention andÂ
The Challenge:
Video
Software Tutorial
Operations
A 700+ location franchise launched new smart ovens in their restaurants, but not all their operators were comfortable making updates to the software. This video was one of a series demonstrating how to perform various common tasks.
Business Need:
Ensure all franchise operators keep their ovens up to date with the latest software and cooking programs. The programs are updated on a regular basis to account for seasonal and geographic specific menu items and depend on configuration from operators, in order to deploy correctly.Â
The Challenge:Â
Synthesia
Synthesia
